Question 1

Returns

Accepted Answer

Does the product not quite meet your expectations or did you order it in the wrong size? No problem – Verdandy remains flexible in this case! You can simply send the package back to Verdandy within the return period! Address: Verdandy Gmbh, Webgasse 27/3/14, 1060 Vienna, Austria. The claim will be credited after receipt and inspection of the unused goods on your account.

Question 2

Return costs

Accepted Answer

We want our customers to be completely satisfied and take over the shipping costs within the EU from an order value of 150 EUR. Unfortunately, in the event of a return, we CANNOT pay for the return shipping costs incurred and ask for our customers' understanding.

Question 3

Claim

Accepted Answer

If the article is not in order in any way, you can of course send it back to us. We will check your complaint and replace your product if necessary. Please send us an email with a brief description of the defect: service@verdandy.com

Question 4

Return deadline

Accepted Answer

At Verdandy you can take your time to decide whether you want to keep the item or send it back - you have 30 days from delivery of your product, the date of the postmark counts

Question 5

Return label

Accepted Answer

You do not need a special return label for the return package. Simply address it to Verdandy Gmbh, Webgasse 27/3/14, 1060 Vienna, Austria.

Currency

Exchanges & Returns