1. Scope of application
2. Offers and service descriptions
3. Order process and conclusion of contract
4. Prices and shipping costs
5. Delivery, availability of goods
6. Payment modalities
7. Reservation of title
8. Material defect warranty and guarantee
10. Storage of the contract text
11. Copyright and trademarks
12. Final provisions
1.1. For the business relationship between Verdandy GmbH, Webgasse 27/3/14, 1060 Vienna, Austria (hereinafter "seller") and the customer (hereinafter "customer"), the following general terms and conditions apply exclusively in the version valid at the time of the order..
1.2. You can contact our customer service for questions, complaints and complaints by email at email@example.com
1.3. A consumer within the meaning of these terms and conditions is any natural person who concludes a legal transaction for a purpose that can predominantly neither be attributed to their commercial nor their independent professional activity.
Deviating conditions of the customer are not recognized, unless the seller expressly agrees to their validity.
The presentation of the products in the online shop is not a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee.
All offers apply “while stocks last”, unless otherwise noted for the products. Incidentally, errors remain reserved.
3.1. The customer can select products from the seller's assortment without obligation and collect them in a so-called shopping cart using the [add to shopping cart] button. The product selection can be changed, e.g. deleted, within the shopping cart. The customer can then use the [CHECKOUT] button in the shopping cart to complete the order process.
3.2. Via the button [order with obligation to pay] the customer submits a binding application to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser function "back" to return to the shopping cart or cancel the order process altogether. Required information is marked with an asterisk (*).
3.3. The seller then sends the customer an automatic confirmation of receipt by email, in which the customer's order is listed again and which the customer can print out using the "Print" function (order confirmation). The automatic confirmation of receipt only documents that the customer's order has been received by the seller and does not constitute acceptance of the application. The purchase contract is only concluded when the seller sends, hands over or dispatches the ordered product to the customer within 3 working days has confirmed the customer within 3 working days with a second e-mail, an explicit order confirmation or sending the invoice.
3.4. If the seller enables payment in advance, the contract is concluded with the provision of the bank details and payment request. If, despite the due date, the seller has not received the payment within 10 calendar days after sending the order confirmation, the seller withdraws from the contract with the result that the order is void and the seller has no obligation to deliver. The order is then completed for the buyer and seller without any further consequences. A reservation of the article for prepayment is therefore made for a maximum of 10 calendar days.
4.1. All prices quoted on the seller's website include the applicable statutory sales tax.
4.2. In addition to the prices quoted, the seller charges shipping costs for delivery. The shipping costs are clearly communicated to the buyer on a separate information page and during the ordering process.
4.3. In the case of deliveries to non-EEA countries, the consumer has to bear any import and export expenses (including customs duties, fees and charges).
4.4. The seller reserves the right to correct any incorrect price information in the online shop. In addition, the seller is authorized to change prices, taxes and / or other costs that are listed in the online shop. Reasons for this can be, for example, changes in public taxes, general developments in retail prices based on prices from January 2015 in Austria, or changes in the VAT rate.
5.1. If prepayment has been agreed, delivery takes place after receipt of the invoice amount.
5.2. Should the delivery of the goods fail due to the fault of the buyer despite three delivery attempts, the seller can withdraw from the contract. Any payments made will be reimbursed to the customer immediately.
5.3. If the ordered product is not available because the seller is not supplied with this product by his supplier through no fault of his own, the seller can withdraw from the contract. In this case, the seller will inform the customer immediately and, if necessary, suggest the delivery of a comparable product. If no comparable product is available or the customer does not want a comparable product to be delivered, the seller will immediately reimburse the customer for any consideration already paid.
5.4. Customers are informed about delivery times and delivery restrictions (e.g. restriction of deliveries to certain countries) on a separate information page or within the respective product description.
6.1. The customer can choose from the available payment methods before completing the order process. Customers will be informed about the available means of payment on a separate information page.
6.2. If payment by invoice is possible, payment must be made within 30 days of receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without any deductions.
6.3. If third-party providers are commissioned to process payments, e.g. PayPal. their general terms and conditions apply.
6.4. If the due date of the payment is determined according to the calendar, the customer is already in default by missing the date. In this case the customer has to pay the statutory default interest.
6.5. The customer's obligation to pay default interest does not preclude the seller from asserting further damage caused by default.
6.6. The customer is only entitled to offset if his counterclaims have been legally established or recognized by the seller. The customer can only exercise a right of retention if the claims result from the same contractual relationship.
The delivered goods remain the property of the seller until they have been paid for in full.
8.1. The guarantee is based on legal regulations.
8.2. The goods delivered by the seller are only guaranteed if this has been expressly given. Customers will be informed of the warranty conditions before the order process is initiated.
9.1. For the seller's liability for damages, the following exclusions and limitations of liability apply irrespective of the other statutory entitlement requirements.
9.2. The seller has unlimited liability insofar as the cause of the damage is based on intent or gross negligence.
9.3. Furthermore, the seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardizes the achievement of the purpose of the contract, or for the breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place and on whose compliance the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, contract-typical damage. The seller is not liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
9.4. The above limitations of liability do not apply in the case of injury to life, body and health, for a defect after assuming a guarantee for the quality of the product and for fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
9.5. Insofar as the seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.
10.1. The customer can print out the contract text before submitting the order to the seller by using the print function of his browser in the last step of the order.
10.2. The seller also sends the customer an order confirmation with all order data to the email address provided by him. With the order confirmation, but no later than with the delivery of the goods, the customer also receives a copy of the terms and conditions along with the cancellation policy and the information on shipping costs and delivery and payment conditions. If you have registered in our shop, you can see the orders you have placed in your profile area. In addition, we save the text of the contract, but do not make it accessible on the Internet.
All contents of the webpage (including texts, photos, graphics, images, videos and software) are the property of Verdandy GmbH and / or our content provider. This content is protected by copyright and may only be used after consultation and with the express consent of Verdandy GmbH. All trademarks, including the company's own logo and lettering, may only be used with our written consent.
12.1. The place of jurisdiction and performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.
12.2. The contract language is German.
12.3. Platform of the European Commission for online dispute resolution (OS) for consumers: http://ec.europa.eu/ consumers / odr /. We are not willing and not obliged to take part in a dispute settlement procedure before a consumer arbitration board.